Trading and investing platform Robinhood drew fierce criticism for restricting users from buying GameStop shares in January. Today the company announced it’s “making things right” by retroactively honoring the requests of users who desperately wanted to purchase GameStop around the $483 level.
“We are fixing our mistake and honoring trade requests from users who wanted to purchase shares in the $425 to $483 price range in late January,” said Robinhood CEO Vlad Tenev.
“Our customer support team has already begun sifting through support tickets and identifying customers who wished to purchase GameStop in late January when the stock was at all-time highs,” Teneve said. “In many cases, we have already debited the funds from customer’s accounts and replaced the cash with GameStop shares.”
Tenev added that no further action is necessary for users to take advantage of this offer. Any users that sent angry support tickets or tweeted out disparaging remarks about Robinhood will automatically have a trade executed on their behalf. The trades will be executed at the price at which GameStop shares traded when the support ticket or Tweet was written.